REFUND POLICY

At Edgekart, customer satisfaction is important to us. Our refund policy outlines the conditions under which refunds may be issued.

Refunds are applicable only for eligible products and situations such as damaged items, defective products, or incorrect items received. Requests must be made within the specified time period mentioned on the product page or communicated by our support team.

To initiate a refund request, customers must contact our customer support with order details and clear information about the issue. In some cases, photographic or video evidence may be required for verification.

Once the refund request is reviewed and approved, the refund will be processed through the original payment method used during purchase. Processing time may vary depending on the payment provider.

Refunds will not be issued for products damaged due to misuse, improper handling, or normal wear and tear. Products marked as non-refundable are not eligible for refunds.

Edgekart reserves the right to deny refund requests that do not meet the policy criteria.